Frequently Asked Questions

Frequently asked questions

How much is shipping?

Orders over €50 ship free. Below that, shipping is €4.95 within the Netherlands and to Turkey, €6.95 within the EU and €9.95 to other countries.

How can I pay?

With iDEAL, credit card and other common payment methods. You'll see all options at checkout.

When will my order arrive?

Orders are processed within 1–3 business days. The expected delivery time is shown at checkout and in your order confirmation. You will always receive a tracking code.

Can I return something?

Yes. You have 30 days after receipt to register a return. The product must be unused and in its original packaging. Email us at info@qubelle.com and we'll send you the instructions.

My order arrived damaged.

That shouldn't happen. Send a photo of the product and packaging to info@qubelle.com within 48 hours and we'll resolve it quickly.

Which size should I choose?

Each garment includes size advice. If you're between two sizes, choose the larger one. Feel free to contact us if you'd like help.

I'm ordering for a special occasion.

Please allow for the delivery time and order in good time. Not sure? Get in touch and we'll be happy to help.

How do I contact you?

Email us at info@qubelle.com or use our contact page. We'll reply as soon as possible.