Terms and Conditions

Terms and conditions

These terms apply to every order placed with Qubelle (www.qubelle.com). Our company details can be found on the Company details page. Questions? Email us at info@qubelle.com.

1. Offer and prices

All prices include VAT. Shipping costs are always shown at checkout, before you pay. We do our best to describe and show products as accurately as possible; small differences in colour or size are possible. Obvious mistakes or errors in the offer are not binding.

2. The agreement

The agreement is concluded once you have completed and paid for your order. You will receive a confirmation by email.

3. Payment

You pay in advance using one of the payment methods shown at checkout. Your payment details are processed securely by our payment provider.

4. Delivery

Orders are processed within 1–3 business days. The expected delivery time is shown at checkout and in your order confirmation. You will receive a tracking code as soon as your parcel is on its way. If you order several products, they may arrive in separate parcels. If delivery is not possible within 30 days, you may cancel your order free of charge and receive a refund. We bear the risk of damage or loss until the parcel has been delivered to you.

5. Cooling-off period and returns

You have 30 days after receipt to change your mind, without giving a reason. That is longer than the statutory 14 days. How to register a return and the conditions are explained in our refund policy. You will receive the purchase price, including the original shipping costs, within 14 days.

6. Warranty

Our products meet what you may reasonably expect. If a product is broken, damaged or not what you ordered, please let us know as soon as possible, for damage preferably within 48 hours with a photo. We will repair, replace or refund it. Your statutory rights always remain in force.

7. Liability

Use products as described and according to any instructions. Our liability is limited to the amount of the order concerned, except in the case of intent or gross negligence, and insofar as the law permits.

8. Complaints

Do you have a complaint? Email us at info@qubelle.com. We will respond as soon as possible and within 14 days at the latest. If we cannot resolve it together, you can bring the matter before the competent court.

9. Privacy

We handle your data with care. Read more in our privacy policy.

10. Applicable law

Dutch law applies to these terms and every order. If you live in another EU country, you keep the protection of the mandatory rules of your country.